When you use our services, you are giving us your personal information. In order to meet the requirements of the personal data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC, we provide you with basic information on how we process your personal information.

This Privacy Policy describes which personal data we collect from you, why we collect this data and how your data can be updated, managed, exported and deleted.

INFORMATION ON PERSONAL DATA PROCESSING FOR CUSTOMERS
The document you are currently reading contains basic information on how we process your personal data. We appreciate the trust you place in us when sharing your personal data with us, and we are committed to protecting it as much as possible.

Under the new legislation of the European Union, this information document was prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing the Directive 95/46 / EC (GDPR).

In this document, we will try to give you the information as detailed as possible. That’s why we have chosen the form of the questions and answers that we will provide you with.

1. Who is the Administrator?
The Administrator is a person who, alone or together with others, determines the purposes and decides how personal data will be processed.

The personal data Administrator is TECHNOVA GROUP LTD , 124 City Road, London, United Kingdom, EC1V 2NX, identification number 14980486 (ISO) 0991:2015, company registered in United Kingdom. For queries and requests related to your personal data, please contact the Administrator at info.technovagroup@pm.me.

2. What are the legitimate interests of TECHNOVA GROUP LTD?
Personal data is also processed by the Administrator to protect its legitimate interests. The legitimate interests of the Administrator are, in particular, the proper fulfillment of all the contractual obligations of the Administrator, the proper fulfillment of all statutory duties of the Administrator, direct marketing, the protection of the management of the business and property, and, last but not least, the protection of the environment and ensuring sustainable development

In order to keep your privacy as secure as possible, you have the right to object that your personal data is processed solely for the most imperative reasons of law or that personal data is blocked. For more information on your rights related to the processing of personal data, please read the answer to Question 10 below.

3. For what purpose do we need personal information?
The Administrator, our company, processes personal data to:
a. Ensure the conclusion and subsequent fulfillment of a contractual obligation between the Administrator and you (Article 6, paragraph 1, letter b) of the GDPR). Other legal obligations arise from such a relationship, and the administrator must process data for this purpose (Article 6, paragraph 1, letter c) of the GDPR);
b. Create and maintain a customer database, for the purpose of registration, email correspondence and direct marketing, on the basis of a legitimate interest in the protection of the manager's business (point 47 of the GDPR);

The provision of personal information to the Administrator is generally a legal and contractual requirement. Personal data are needed for creation and maintenance of a database of customers, which is based on legitimate interests of the Administrator (point 47 of the GDPR). By virtue of this title, the customer has the opportunity to exercise his right of objection at any time processing of personal data for this purpose (Article 21, paragraph 1 of the GDPR).

4. How has your personal data been collected?
The personal information has been obtained:

• Directly from you as a data subject (based on the completed questionnaires, communication, email, phone calls, concluded contracts, business cards, websites, etc.)
• By the Sales Representative
• From publicly accessible registers, lists and records (e.g. business register, trade register, cadastre of real estate, etc.)

5. What categories of personal data are processed?
To provide the company's services (SEO-optimization and website promotion on the Internet, Software and other intellectual property Support and development agreement Arrangements for first line technical support, Chat Operation, Answering Calls, Handling Service, IT reseller, software reseller), the Administrator processes the following categories of personal data:

Basic Identity Information
This is common information that identifies your person such as name and surname, title, date of birth, permanent address, ID, VAT number. These data are necessary for the Administrator to be able to conclude a contract with you, the customer, and fulfill a contractual relationship. Typically, this is the fulfillment of the obligation to keep evidence of accounting, performance rights of liability for defects, fulfillment of tax obligations, etc.

Contact information
Contact details include the postal address, telephone or e-mail that your Administrator needs to be able to communicate with you.

Labor law information
This data includes the job position data. This information serves for targeted communication within the contractual obligation.

Information from mutual communication
This data includes, in particular, information from email communications between you and the Administrator, or information from other contact forms.
Information provided in excess of the relevant laws is processed with the consent granted from the subject. Processing of photographs beyond marketing and business purposes.

6. What is the legal basis for the processing of personal data?
The lawfulness of processing is governed by Article 6, paragraph 1 of the GDPR, according to which processing is lawful, if it is necessary for the fulfillment of the contract, to fulfill the statutory duty of the Administrator, for the protection of legitimate interests of the Administrator or processing is based on the consent you have granted.

7. Will we transfer personal data to someone else?
Personal information can be provided by the Administrator, within legal limits, to state administration authorities, for example, tax Administrators. Your personal information must also be passed on to sales representatives, within legal limits: only the basic identification data (name, surname) and contact details (working email, phone, job position) for contact purposes. Personal data will be passed on as a part of the performance of the contractual or statutory obligations of an external (i) accounting firm, (ii) tax advisor, (iii) auditor, (iv) law firm, v) server, web, cloud, IT, and other service providers, vi) carriers, (vii) or to persons who are the business partners of the Administrator involved into the performance of the contractual obligations only and exclusively to the extent strictly necessary.

Personal data will not be passed on by the Administrator for any purpose other than compliance with the legal obligation of the Administrator within legal limits.

8. Will we transfer personal data to third countries or international organizations?
We will not transfer personal data to countries outside UK, or to any international organization.

An exception is the following contact details: name, surname, working email address, working phone, job positions, which may be as contact details of the company's manager (legal person) are passed as part of a contract (works contracts, purchase contracts, etc.) to a third country customer, such as contact details of ”COMPANY NAME” Ltd. In this case, these contact details will be provided only for the purpose of conducting mutual communication between the company and the customer in order to fulfill the contractual obligations and responsibilities.

9. How long will we store personal data?
Personal data will be processed and stored for at least the duration of the contract. Some personal information necessary for the fulfillment of the legal obligation will be retained longer, in length and according to the rules determined by law. Personal data processed for the purpose of creating and maintaining a customer database, based on an authorized person of interest, will be retained for the duration of the performance of the business activity of the customer suitable for the purpose of direct marketing purposes of the administrator.

Personal data will never be stored longer than the maximum set by law. After the archiving time has elapsed, personal data will be safely and irrecoverably destroyed so that it can not be misused

10. What are your rights related to the processing of personal data and how can you apply them?
The Administrator does everything to ensure that your data is processed properly and safely. You are guaranteed rights described in this article that you can apply to the Administrator.

How can you claim your rights? You can claim you individual rights:

• By sending an e-mail to info.technovagroup@pm.me.
• In the form of a written request sent to our postal address TECHNOVA GROUP LTD, 124 City Road, London, United Kingdom, EC1V 2NX.
• Personally at TECHNOVA GROUP LTD, 124 City Road, London, United Kingdom, EC1V 2NX.

The Administrator provides all communications and statements to your rights free of charge. However, if the application is manifestly unreasonable or disproportionate, in particular, because it is repeated, the Administrator is entitled to charge a reasonable fee, taking into account the administrative costs associated with the provision of the required information. In the case of a repeated application for the provision of copies of the processed personal data, the Administrator reserves the right to charge a reasonable administrative fee for this reason. Expression and, if applicable, information on the measures taken will be provided to you by the Administrator as soon as possible, but not later than one month. The time limit may be extended by two months, if necessary and in view of the complexity and the number of applications. The Administrator will inform you about the extension, including reasons.

The right to be informed about the processing of your personal data
You are authorized by the Administrator to request information about whether personal data is processed or not. If personal data is processed, you have the right to request from the Administrator, in particular, the identity and contact details of the Administrator, its representative and processing purposes, categories of personal data concerned, recipients or categories of recipients of personal data, authorized Administrators, enumeration of your rights, the possibility to contact the competent authorities, the source of processed personal data and profiling. If the Administrator wishes to further process your personal data for a purpose other than that for which the personal data have been collected, it will provide you with information about this other purpose and other relevant information before such further processing. The information provided to you under this right is contained in this document, but that does not prevent you from asking again.

The right of access to personal data
You are authorized by the Administrator to request information about whether your personal data is being processed or not, and if so, you have access to information on the processing purposes, categories of the affected person data, recipients or categories of recipients, the time of storing personal information, information about your rights (rights to request from Administrator correction or deletion, limitation of processing, objection against processing), the right to file a complaint to the competent authorities, information on the source of the personal information, information on whether profiling is taking place, and information on the procedure followed and the significance and implications of such processing for you, information and guarantees in the case of transfer of personal data to third countries or international organisations. You have the right to provide copies of the processed personal data. Right to get this copy, however, must not adversely affect the rights and freedoms of others.

Right to correct your personal data
If there has been a change in your place of residence, telephone number, or other facts, for example, on your side can be considered personal, you have the right to request from the Administrator the correction of the processed personal data. In addition, you have the right to complete your personal information, including the provision of an additional statement.

Right to be forgotten
In certain specified cases, you have the right to require the Administrator to delete your personal information. Such cases include, for example, that the data processed is no longer needed for the above-mentioned purposes. The Administrator will automatically delete your personal information after the need expires, but you can do the same by sending a request at any time. Your request is then subject to individual judgement (despite your right of deletion, there may be an obligation on the Administrator or legitimate interest to keep your personal information), and you will be informed of your processing in detail.

Right to limit processing
The Administrator processes your personal information only to the extent necessary. However, if you feel that the Administrator, for example, exceeds the above-mentioned purposes for which personal data is being processed, you may request that your personal data should be processed solely for the most legitimate reasons or that personal data should be blocked. Your request is then subject to individual judgement, and you will be informed in detail of your application.

Right to data portability
If you want the Administrator to provide your personal information to another manager, or other companies, the Administrator will pass on your personal data in the appropriate format to your designated entity unless they are prevented from doing so by any legitimate or other significant obstacles.

Right to object
If you find or believe that the Administrator is processing your personal data in violation of protecting your private and personal life or in contravention of legal regulations (provided that the personal data is processed by the Administrator on the basis of public or legitimate interest, or is processed for the purposes of direct marketing, including profiling, or for statistical purposes or for scientific or historical purposes), you can contact the Administrator and ask him / her for an explanation removing the resulting malfunction.

Right to withdraw consent
If you have consented to the processing of personal data, you have the right to revoke it at any time, either by sending an email to info.technovagroup@pm.me. or by sending the withdrawal of consent to the Administrator’s postal address: 124 City Road, London, United Kingdom, EC1V 2NX.

11. Is personal data automatically evaluated?
This document provides the basic information we are required to provide as a personal data Administrator. If you are interested in the detailed policies for the processing of personal data, they will be handed over by our company‘s employees.

If you have any questions regarding the processing of your personal information, please do not hesitate to contact us at our email info.technovagroup@pm.me. or at our postal address TECHNOVA GROUP LTD, 124 City Road, London, United Kingdom, EC1V 2NX.

To find out how you can exercise your rights, please see the answer to Question 10 below.

INFORMATION ON СOOKIES

Cookies are small data files that make the visited websites remember the actions and settings of individual users who have made them, so they do not need to re-enter the data. Cookies are stored on individual computers using a web browser. Cookies are not a hazard, they do not serve to get any sensitive personal information, but they are important for privacy protection. We do not use cookies to determine the identity of website users or abuse of credentials. For example, cookies allow users to be recognized as an existing user or customize the service to user preferences. We also use cookies to display so-called behaviorally-targeted online advertising on and beyond the Company's web portals, more simply to display only those ads that are relevant to that particular user without being bothered by an ad that does not interest him. Another group is third-party cookies (such as Google Analytics for analyzing the traffic of a specific website or certain services or cookies of the advertising system operators on our site). These cookies are managed by third parties and we do not have access to reading or writing this information. Google has their own Privacy Policy which you can review here. You as a user can reject cookies. However, it is possible that in some cases it will not be possible to display a certain service or product without using cookies. If your browser uses cookies enabled, we will assume that you agree with the use of standard cookies on our sites.

For more information about cookies, visit allaboutcookies.org.

If you have any questions, do not hesitate to contact us:
Email: info.technovagroup@pm.me

Postal Address: TECHNOVA GROUP LTD, 124 City Road, London, United Kingdom, EC1V 2NX.

The document is valid from 30 May 2024.